Refund policy

Damaged Product Replacement : We take immense care in packaging our products to ensure they arrive in perfect condition. However, if you receive damaged items, please contact us within 24 hours of receiving the product with a few images illustrating the damage. We are committed to promptly addressing such situations and will make every effort to resolve the issue to your satisfaction. Your feedback is valuable to us, and we appreciate your understanding as we strive to ensure a positive shopping experience for you.

Order Cancellation or Modification : You have the flexibility to cancel or modify your order as long as it hasn't been shipped, typically within one business day of placing the order. To request a cancellation or modification, please email us at in info@gokrafty.com. We appreciate your cooperation in facilitating a seamless process for order adjustments.

Refund for Cancelled Orders : If your order is cancelled, the refund will be processed using your original mode of payment. We aim to make the refund process as straightforward as possible. Please note that it may take some time for the refunded amount to reflect in your account, depending on your financial institution's policies. If you have any concerns or need further assistance regarding refunds, feel free to contact our customer support team at info@gokrafty.com .

Return Process : To initiate a return, please reach out to our customer support team. We accept returns only in cases where the received product differs from what you ordered. Your satisfaction is our priority, and we are here to assist you throughout the return process.

Exchange Policy : If you need to exchange any item within 24 hours of receiving your order, please contact us via email or phone. We facilitate exchanges (subject to availability) under the following conditions:

-If the supplied product(s) differ from the products you ordered.

-If the supplied product(s) do not match the description provided on our website.

-If the supplied product is discovered to be damaged.

We are dedicated to ensuring your satisfaction, and our team is ready to assist you throughout the exchange process.

For any concerns or assistance, please reach out to us at info@gokrafty.com or call +91 97830 81830.

Thank you for choosing us; we are committed to making your shopping experience delightful.